Shipping policy
Our Commitment to Seamless Shipping
We are dedicated to providing you with a smooth and efficient shipping experience. To ensure full transparency, please read our shipping policy below:
Processing Time
Once your order has been placed and payment has been successfully processed, our team will begin preparing your order. We aim to have your items ready for dispatch within 24–48 hours.
Shipping Methods
To ensure secure and timely delivery, we work with reliable courier services. The shipping method selected for your order will depend on several factors, including the destination and the size or weight of the parcel. For most orders, we offer standard delivery.
Shipping Costs
We believe in fair and transparent shipping fees:
- Orders below £50: Flat delivery fee of £4.99
- Orders over £50: Free delivery
Estimated Delivery Time
Standard delivery typically takes 8–12 working days from the date of dispatch.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, weather conditions, or unforeseen delays.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or your customer account. You can use this to track your parcel online.
Please allow up to 48 hours for tracking updates to appear in the courier’s system.
Address Accuracy
To ensure successful delivery, please double-check that your shipping address is accurate and complete at checkout. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details.
Non-Delivery or Lost Parcels
Although rare, if your parcel does not arrive within the estimated timeframe or is lost in transit, please contact our customer support team. We will promptly investigate with the courier and arrange a replacement or refund where appropriate.